TERMS AND CONDITIONS OF SALE AND USE 

These special conditions apply to products sold on our online store. 

Data Collection 

Email addresses used when making an order may be added to our ‘customer database’ and you may receive our newsletters and information regarding any special offers or events, especially if they relate to your purchase preferences. If you would not like to be added to our customer database or would like to be removed the list, please let us know by emailing info@fine-online.co.uk 

In the interest of data protection we do not store any credit card information. 

 

Orders and Delivery 

We do not sell or deliver to anyone under the age of 18 and by placing an order with us, you confirm that you are at least 18 years old and we may refuse to deliver to you if we, or any independent courier used is unsure of this. 

We cannot guarantee availability of all products or vintages, some items may be unavailable, and if so, we shall contact you to arrange a replacement or another suitable arrangement. 

We reserve the right not to process or accept and order. 

We cannot guarantee delivery in the original packaging of any of our products or cases of wine. 

We will aim to deliver in x days, however this cannot be guaranteed. We will contact you if it is likely to take a substantially longer period of time. 

We may use an independent courier, if you are not there when they deliver, they may attempt to redeliver. 

Please contact us if you have any special requirements such as places to leave the product if you are not there when it is delivered or a time of day which is preferable which we will try to accommodate, however, this cannot be guaranteed. 

Delivery charges are shown when you place your order. 

We do not deliver outside the UK or to the Channel Islands. 

You should inspect you goods once they have been delivered and notify us within 24 hours if there is anything missing or a problem with your order. After this, we will assume the goods are acceptable. 

In the event of non-delivery by our courier, or if the order is lost or stolen prior to receipt being confirmed by signature, we will replace it - please notify us within 7 days of any problems. 

 

Prices, Information and Offers 

All prices are inclusive of UK VAT 

We endeavour to ensure that all pricing and other information is accurate and up to date, however an error may occur and goods may be mis-priced. If we recognise an error we will, at our discretion, either: contact you and ask you whether you wish to terminate your order or continue with the order at the correct price; or we may notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price. 

 

 

Any offers advertised on our website may no longer be available and are subject to availability. If you request an offer that is no longer available, we will contact you to ask whether you wish to terminate the order or to make other arrangements. 

We reserve the right to adjust prices, offers, goods, information, at our discretion and at any time before we have accepted an order. 

 

Cancellations or Returns 

We will refund any items that we deem to be faulty or provide a replacement. This does not affect your statutory rights. 

We may require faulty products to be returned to us, which we will arrange at your convenience. 

You may cancel your order within 24 hours of placing it or within 2 days of delivery, provided the order is in its original condition. If the products have already been sent to you, it is your responsibility to return these to the store. Once the goods have been returned, we will process your refund. 

 

Complaints 

If you have a complaint, please contact the store or email us at info@fine-online.co.uk. We will reply as soon as possible and attempt to resolve any issues. Each complaint will be treated as confidential. 

 

Crime prevention 

We may share information collected from our website with the police if necessary, and is in the interest of crime prevention and detection. For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes. 

 

Correspondence 

Please email us on info@fine-online.co.uk if you have any comments or questions relating to our products or the above information. 

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts. We reserve the right to make changes to this document when necessary.